Careers

We value our people and recognise that they are very important to our success. Their expertise, experience, ideas and motivation are vital, so when it comes to recruitment we look for talented individuals who want to contribute to our organisation, develop their potential and are genuinely interested in working in a team environment.

All new colleagues start their journey by attending a week long corporate induction programme, from which you’ll gain an understanding of OpenDoor and the One Advice Group, the team culture and our business methods.

In return, we offer excellent packages and benefits with scope for training, personal development and opportunities to be involved in the company in a way that extends beyond the core job responsibilities. Our staff-led “Culture Club” is in place to make sure this happens, acting as a voice for employees and organising anything from staff trips, to fund raising activities and charity events.

Diversity, equality and inclusion

OpenDoor promote an inclusive and supportive environment enabling everyone to achieve their full potential in line with their abilities and career aspirations. We employ a diverse range of staff with equal opportunities for all.

If you are interested in joining our exciting, diverse and innovative team of experts, please email your CV and covering note to: careers@open-door.co.uk clearly stating the reference OpenDoor.

Along with your CV please include a covering letter that details the following:

  • Your previous employment experience. We understand that you may not have a legal or financial services background, but if you’re the right person we’ll invest in you and make sure you have a developmental path to follow.
  • Most importantly you’ll need to tell us why your attitude and approach to customer service is second to none. Our customers are important to us, so we need to make sure that they are treated impeccably.
  • Tell us what makes you stand out.  Why should we consider your CV and invite you in for a chat?

What kinds of people make our business tick?

We’re home to a number of intelligent people who are determined to learn and flex their initiative. Strong work ethic and excellent communication skills are required as standard and we always aim to put the customer at the heart of what we do. Our company values mirror those of our regulator, and that’s to treat customers fairly with skill, care and diligence.

We take time to invest and nurture the people that we have here through Continuous Personal Development (CPD), that investment comes in the form of qualifications, training and other teambuilding activities.

Some of the key roles that play a vital part in the delivery of our services are highlighted below.

Paralegal

Our paralegals have an eagle eye and excellent spoken and written communication skills. They work with all different kinds of customers and often work under pressure to meet deadlines. Whilst undertaking regular case reviews under supervision of senior solicitors, they also digest and act upon large quantities of technical information. It’s a dynamic role, which requires someone with previous legal experience or training. However we do invest in the right individuals to train to become Paralegals.

Claims Managers

Staff in these roles have to deliver an impressive customer centric service that’s warm and empathetic with an excellent telephone manner. When dealing with financial institutions and airlines etc. to progress claims, they also need to have effective objection handling techniques. Claim Account Managers are often good timekeepers and are naturally well organised. Sometimes they have to escalate a claim to the Financial Ombudsman Service (FOS) for which there is a formal procedure.

Key Product Specialists

Across the business we also have Key Product Specialists or Product Champions. These people live and breathe the ins and outs of their respective product areas; they are passionate, experienced and knowledgeable. Staff from different departments, working in these areas will become useful points of reference for their colleagues. This experience and knowledge is one of the factors that enables OpenDoor to offer an efficient, reputable and trust worthy service that’s of a high quality.

Team Leaders

Our Team Leaders need to manage and motivate pivotal teams on a day-to-day basis. Using core competencies to lead, support and coach staff; our Team Leaders are renowned for being compliant, hitting service level agreements and facilitating communications between customers, management and team members in a three way dynamic. It’s not just all targets however. In line with our ethos, Team Leaders also need to possess compassion and empathy in dealing with the needs and requirements of our customer base that rely on us to give them the most honest and fair advice.

Current vacancies

We are a growing company with big ambitions so if you are interested in joining OpenDoor or the One Advice Group please see our current appointment opportunities here

The One Advice Group has an ISO9001 quality accreditation and the Investors in People award.

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