Delayed Flight Claims

Was your holiday or business trip hampered by lengthy delays? If so you could be entitled to compensation under EU regulations. OpenDoor can liaise with your airline and tour provider to help get you the compensation you’re entitled to.

Has your holiday or business trip been delayed in the last 6 years?

Whenever you travel often the biggest frustration and inconvenience is unnecessary delays. Due to EU regulations, delays on flights which cause you to arrive 3 or more hours late or be cancelled may mean you are entitled to compensation.

Can I claim?

  • Did you fly to or from the EU or Swiss region?
  • Was your flight cancelled?
  • Was your arrival at your destination delayed by 3 or more hours?
  • Was the delay caused by something other than ‘extraordinary circumstances’

How does this sort of claim work?

The compensation paid is based on the delay and distance travelled, not the price of your initial ticket.

Any compensation is calculated per passenger, meaning a family could claim for each member of the travelling party, unless a passenger was flying for free, such as in the event of a child under the age of 2.

Your compensation is decided in Euros, this means that the amount you receive will fluctuate dependant upon the exchange rate at the time.

How can OpenDoor help?

In the first instance you should contact your airline or tour provider and seek compensation through them. If this fails you can escalate your claim through Civil Aviation Authority (CAA).

Your claim can be further escalated into the small claims court. OpenDoor can provide advice and guidance throughout this process and help oversee your compensation claim.


Delayed Flight Claims FAQs

Yes you can. There are some steps below to show you how.

  • Firstly make sure you have checked your inbox for any booking confirmation emails.
  • Contact the travel agency you used to ask if they still have a copy of your booking confirmation.
  • Contact the airline requesting a subject access request. However they may charge you up to £10 for this.
  • If all of the above fails, don’t worry we still may be able to process your claim. Get in touch and we can help.


The amount of time taken to settle a claim will depend on every individual case. As a general rule the turnaround period can be up to three months. This is largely dependent on how far the airline decides to defend the case. You can rest assured we will ensure we do our best to make sure your claim is settled as soon as possible.

Once you have filled in the online enquiry form, a claims manager will contact you to find out further information on your claim. If your claim is eligible a pack will be sent out to you. Once you receive this we will follow up with a courtesy call to help you answer any questions you may need clarification on.

When you have completed the questionnaire, and signed the Terms and Conditions, you’ll need to return this in the prepaid envelope provided in the pack.  Upon receipt of the pack, we will process your claim. Our turnaround period for this is usually 3 working days.

All the airlines have different processing times for claims. As a rule of thumb we tend to allow them a month before we decide whether to escalate your claim with court proceedings or to the airline’s regulatory body. Depending on whether this goes to litigation or not, it is hard to predict the exact length of time legal proceedings will take. However, we will regularly update you on the progress of your claim.

We will undertake your claim on a no win-no fee arrangement. If successful our fee will be 25% plus VAT of the total amount recovered. For example:

If your refund is £1,000 our fee will be £250 plus VAT.
VAT is 20% of £250 = £50
Total fee payable to us is £300.

Full terms and conditions can be found here

To find out more please visit our How we charge page.

In the first instance, please contact your dedicated claims manager, or their supervisor whose details will be provided to you upon request.  The complaint will then be investigated and reported back to you as soon as possible.

For more information on our complaint procedure please visit our How to complain page