When it comes to legal and financial matters you might feel lost and need somewhere to turn. OpenDoor can lend a friendly ear and provide professional advice on all your legal and financial issues.
OpenDoor is uniquely placed to be able to help as many people as possible regardless of their legal or financial problem. We’re capable of handling a range of issues, anything from PPI claims to negotiating on compensation for delayed flights, and will continuously be adding new services, which we think our customers will benefit from, or indeed which they ask for.
OpenDoor offers a streamlined service with efficient and diligent action on the behalf of our customers. We monitor calls, the speed at which we answer calls and our efficiency levels. We deploy customer and staff satisfaction surveys at critical touch points and act upon the feedback we attain.
One Advice Group is committed to responsible data management and we are taking a number of actions to ensure we are fully compliant with the GDPR legislation that will come into effect in May 2018.
We are currently reviewing our own business processes and operational procedures to ensure they will continue to be compliant with data protection laws and are making some updates to our CRM system to ensure strong oversight and governance.
We are contacting our suppliers and any third-party companies who interact with the Group to understand their processes and expected response to and compliance with the GDPR changes.
We are working to ensure that all our employees are aware of the changes to ensure that customers continue to receive the best possible service.